Apelbaum & Co (Estate Agents) Pty Ltd (ABN 74 576 086 133) trading as Healthcare Property Group (“HPG“, “we“, “our” or “us“) is in the business of providing commercial property consultancy services, particularly in the healthcare property sector. HPG operates a website under the domain name www.healthcarepropertygroup.com.au (“Website“).
We recognise the importance of maintaining the privacy of the personal information of the individuals we deal with in conducting our business.
How is personal information collected by HPG?
HPG generally collects personal information from you directly, for example when you:
We sometimes also collect personal information from other sources such as:
We will take reasonable steps to notify you about our collection of your personal information, and will provide all relevant information prescribed under the Privacy Act.
We will only collect personal information by lawful and fair means. We will destroy or de-identify any personal information we receive if we would not ordinarily be permitted to collect that information under the Privacy Act.
What kinds of personal information are collected by HPG?
The personal information we may collect includes:
How is personal information used by HPG?
We will use the personal information we collect from you to provide you with the services that you have requested or otherwise to enable us to carry out our business as a commercial property consultancy service provider. This includes:
How is personal information disclosed by HPG?
We may disclose your personal information in the following ways:
HPG will not otherwise use or disclose any information about you without your consent, except as otherwise required or permitted under the Privacy Act.
We do not disclose personal information to any recipients located outside Australia except as required or permitted under the Privacy Act.
Does HPG use personal information for direct marketing communications?
We may contact you using the contact details which you provide to us in order to provide you with direct marketing communications about our services and business.
We will comply with our obligations under Spam Act 2003 (Cth) and the Do Not Call Register Act 2006 (Cth) in relation to such direct marketing communications.
You may opt out of receiving direct marketing communications from us at any time by contacting us using the details set out below.
How does HPG store personal information?
We will take all reasonable steps to protect personal information from misuse, interference, and loss, and from unauthorised access, modification or disclosure.
We store personal information we collect on secure servers and/or in hardcopy records stored in secure access facilities. We require our employees and contractors to protect the confidentiality of the personal information we hold.
Where we no longer require your personal information we will take reasonable steps to destroy it.
How can I access, change or delete HPG’s records of my personal information?
You may request access to our records of your personal information by contacting us using the details set out below. We will generally make your information available to you within 14 days of receiving your request. However, we may require you to pay a reasonable charge for access. We also reserve the right to refuse you access to your information in certain circumstances permitted by the Privacy Act.
HPG will use its best endeavours to ensure that the personal information it holds is accurate, complete and up-to-date.
If you wish to update your personal information, please contact HPG using the details set out below to request an amendment to your record. Where it is established that personal information we hold about you is not accurate or up-to-date, we will take all steps necessary to amend it.
Changes to the HPG Policy
How can I make a query or complaint about privacy?
Healthcare Property Group
Suite 1.01 / 354 Toorong Road
GLEN IRIS VIC 3146
HPG takes complaints seriously, and upon receipt will examine the complaint and instigate internal procedures to ensure compliance with the Privacy Act.